1. Product Authenticity & Quality Policy

All jewellery sold through our online platform is crafted with genuine silver and undergoes strict quality checks before dispatch. Product descriptions, weights, and specifications are provided to the best of our knowledge and accuracy. Minor variations may occur due to handcrafted processes and display settings.

We are committed to delivering jewellery that meets high standards of purity, craftsmanship, and durability.

2. Pricing & Payment Policy

All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
Prices are subject to change without prior notice due to fluctuations in silver prices or operational factors.
We offer secure online payment options including debit cards, credit cards, UPI, net banking, and other authorized payment gateways.
Payment information is processed through encrypted and secure systems. We do not store sensitive payment details.

3. Shipping & Delivery Policy

Orders are processed within the stated timeframe after confirmation of payment.
Delivery timelines may vary based on location, courier partner, and external factors.
Customers will receive tracking details once the order is dispatched.
While we strive for timely delivery, delays caused by logistics providers, weather, or unforeseen circumstances are beyond our control.

4. Returns, Exchanges & Refund Policy

Returns or exchanges are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
Requests must be raised within the specified number of days from the date of delivery.
Items must be unused, in original condition, and accompanied by original packaging and invoice.
Refunds, if approved, will be processed through the original mode of payment within the standard banking period.
Customized or made-to-order jewellery may not be eligible for return or exchange.

5. Cancellation Policy

Orders can be cancelled only before they are dispatched. Once shipped, cancellations will not be accepted. Any cancellation requests must be made through official customer support channels.

6. Privacy & Data Protection Policy

We respect customer privacy and are committed to protecting personal information.
Customer data is collected solely for order processing, communication, and service improvement.
Personal information is not shared, sold, or misused under any circumstances, except where required by law.
We employ appropriate security measures to safeguard customer data.

7. Intellectual Property Policy

All content on the website, including images, designs, logos, text, and graphics, is the intellectual property of the brand and/or Vineet Kumar Gupta. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Customer Responsibility

Customers are responsible for providing accurate personal, shipping, and contact information while placing orders. The brand shall not be held liable for issues arising due to incorrect or incomplete details provided by the customer.

9. Limitation of Liability

The brand shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or products, except as required under applicable consumer protection laws.

10. Policy Amendments

These policies may be updated or modified at any time without prior notice. Customers are encouraged to review the policies periodically to stay informed.

11. Governing Law

All policies and transactions shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in India.